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FAQ
How long do the results last
Results typically last for 4-6 weeks. For best results, we recommend following the aftercare tips and repeating the treatment every 3-4 weeks.
Is the kit safe for sensitive skin?
Our kit is formulated with gentle, non-irritating ingredients, but we always recommend doing a patch test 24 hours before use to ensure you don’t experience any adverse reactions.
Can I do the treatments myself at home?
Yes! Our kit is designed for at-home use and includes easy-to-follow instructions, so you can achieve salon-quality lash and brow treatments from the comfort of your home.
How long does the treatment take?
Each treatment takes about 45 minutes to 1 hour, depending on your experience and the thickness of your brows or lashes.
Can I wear makeup after using the kit?
It's best to wait at least 24 hours after your treatment before applying makeup like mascara or brow products to allow the results to fully set.
What if I get the product in my eyes?
If the product accidentally gets into your eyes, rinse immediately with cool water. If irritation persists, seek medical attention.
Orders
Below are some common questions about Orders
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible at support@wanderingfox.com.au. We will do our best to accommodate your request.
What payment methods do you accept?
We accept major credit cards, PayPal, and Afterpay for your convenience.
Do you offer wholesale or bulk purchasing options?
Yes, we offer wholesale options for select products. Please contact us at support@wanderingfox.com.au for more information.
How can I contact customer service?
A: You can reach our customer service team via email at support@wanderingfox.com.au or by filling out our contact form on the website.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you offer free shipping?
Yes, we offer free shipping on orders over50. Standard shipping rates apply for orders below50.
How long does shipping take?
Standard shipping within Australia typically takes 7 - 12 business days. International shipping times vary depending on the destination.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website.
Do you ship internationally?
Currently, we ship to Australia, with plans to expand to the USA, Canada, the UK, and New Zealand soon.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please visit our Returns page for more details.
How do I return an item?
To initiate a return, please contact our customer service team at support@wanderingfox.com.au with your order number and reason for return. We will provide you with further instructions.